PAYMENT METHODS

Last Updated: August 25, 2026

Accepted Payment Methods

Resonant Structures Media llc accepts the following payment methods for purchases through our website and The Resonant Commons:

Credit and Debit Cards

We accept all major credit and debit cards:

Visa
Mastercard
American Express
Discover

Cards must be valid, unexpired, and authorized for online transactions.

Digital Wallets

We support the following digital wallet options where available:

Apple Pay
Paypal
Google Pay

Digital wallet availability depends on your device, browser, and location.

Other Payment Methods

Additional payment options may be available at checkout depending on your location and the product type. Supported methods will be displayed during the payment process.

Payment Processing and Security

Secure Payment Processing

All payments are processed securely through Stripe, our trusted payment processor. RSM does not store your full credit card number or sensitive payment information on our servers.

Your payment information is protected by:

Industry-standard SSL/TLS encryption
PCI DSS (Payment Card Industry Data Security Standard) compliance
Tokenization and secure payment gateway technology
Fraud detection and prevention systems

Payment Authorization

When you place an order or subscribe to a membership:

Your payment method is authorized for the full amount
You will receive an email confirmation with order or subscription details
For physical products, payment is captured when your order is prepared for shipment
For digital products and memberships, payment is captured immediately upon purchase

By providing payment information, you:

Represent that you are authorized to use the payment method
Authorize RSM and our payment processor to charge your payment method for the amount due
Agree to pay all applicable charges, including taxes and shipping fees

Subscription and Recurring Payments

The Resonant Commons Membership

If you subscribe to The Resonant Commons or any other recurring service:

Billing frequency: Monthly (unless otherwise stated in your membership offer)
Billing date: You will be charged on the same day each month (the day you first subscribed)
Automatic renewal: Your subscription renews automatically each billing period unless you cancel
Payment method: The payment method on file will be charged automatically

Managing Your Subscription

You can manage your subscription payment method and billing information by:

Logging in to your account at The Resonant Commons
Going to Administration (managed by Dawn, Campus Administrator)
Selecting Manage Membership or Billing Information

Or contact info@bendgilliland.com for assistance.

Failed Payments

If a recurring payment fails:

We will attempt to process the payment again
You will receive an email notification requesting that you update your payment information
Your access to member services may be temporarily suspended until payment is successful
If payment cannot be processed after multiple attempts, your subscription may be canceled

To avoid service interruption:

Keep your payment information current
Ensure your card has not expired
Maintain sufficient funds or available credit
Update your billing information before your renewal date if you've received a new card

Currency and Pricing

Currency

All prices on the RSM website and The Resonant Commons are listed in U.S. Dollars (USD) unless otherwise stated.

If you are paying from outside the United States:

Your bank or card issuer will convert the charge to your local currency
Currency conversion rates and foreign transaction fees are determined by your financial institution, not RSM
The final amount charged may vary slightly due to exchange rate fluctuations

Taxes

Sales tax, VAT, and other applicable taxes may be added to your purchase based on:

Your billing address
Your shipping address (for physical products)
Local tax laws and regulations

The total amount, including any taxes, will be displayed at checkout before you complete your purchase.

Payment Confirmation and Receipts

Order Confirmation

After a successful payment, you will receive:

Email confirmation sent to the email address associated with your account
Order number for tracking and customer service reference
Itemized receipt showing products purchased, pricing, taxes, and payment method used
Delivery or access instructions for digital products, memberships, or courses

Accessing Past Receipts

You can view and download past receipts by:

Logging in to your account
Going to Order History or Billing
Selecting the order or transaction you need

Or contact info@bendgilliland.com to request a receipt.

Refunds and Payment Disputes

Refund Processing

If you are eligible for a refund according to our Shipping & Returns policy:

Refunds are processed to the original payment method used for the purchase
Processing time is typically 7–10 business days after approval
It may take an additional 3–5 business days for the refund to appear in your account, depending on your financial institution

We cannot refund to a different payment method or issue cash refunds.

Chargebacks and Payment Disputes

Before filing a chargeback or payment dispute with your bank:

Please contact us first at info@bendgilliland.com. Most issues can be resolved quickly and directly.

If you file a chargeback:

Your access to RSM Services may be suspended pending resolution
Fraudulent or unjustified chargebacks may result in permanent account termination
You may be responsible for chargeback fees and administrative costs if the dispute is found in our favor

We take payment disputes seriously and will provide documentation to financial institutions as needed.

Third-Party Retailers and Payment Platforms

Purchases Through Amazon, Apple, Audible, and Other Retailers

If you purchase RSM books, audiobooks, or other products through third-party retailers such as:

Amazon (Kindle, print, Audible)
Apple Books
Barnes & Noble
Spotify
Other authorized retailers

Payment is processed by that retailer, not RSM.

For payment issues, refunds, or billing questions related to third-party purchases:

Contact the retailer's customer service directly
Refer to that retailer's payment and refund policies
RSM cannot process refunds or resolve payment disputes for third-party transactions

Payment Information Updates

Updating Your Payment Method

You can update your payment information at any time:

For one-time purchases:

Use your preferred payment method at checkout for each new order

For active subscriptions:

Log in to your account
Go to Administration > Billing Information
Update your card details or select a new payment method
Save changes

Need help? Contact info@bendgilliland.com and we'll assist you.

Expired or Declined Cards

If your payment method is declined:

Check that: Card number, expiration date, CVV, and billing address are correct
Verify: Your card is activated and has available credit or funds
Contact: Your bank or card issuer to authorize the transaction
Try: An alternative payment method if the issue persists

If you continue to experience problems, contact info@bendgilliland.com with your order number.

Privacy and Payment Data Protection

What We Collect

When you make a payment, we collect:

Billing name and email address
Billing and shipping addresses
Order details and purchase history
Last four digits of your payment card (for reference only)

We do not store:

Full credit card numbers
CVV/security codes
Complete payment credentials

Full payment information is securely stored and processed by Stripe in compliance with PCI DSS standards.

How We Use Payment Information

Payment information is used to:

Process your orders and subscriptions
Send receipts and order confirmations
Prevent fraud and unauthorized transactions
Comply with legal and tax requirements
Improve our checkout experience

For more details, see our Privacy Policy.

Promotional Codes and Discounts

Applying Promotional Codes

If you have a promotional code, discount code, or gift certificate:

Enter the code in the Promo Code or Discount Code field at checkout
Click Apply
Verify that the discount appears in your order total before completing payment
The discount will be reflected in your receipt and confirmation email

Promotional codes:

Are case-sensitive (enter exactly as provided)
May have expiration dates or usage limits
Cannot be combined with other offers unless explicitly stated
Apply only to eligible products or subscription types
Cannot be redeemed for cash or applied retroactively

If a code doesn't work:

Check the spelling and expiration date
Verify that it applies to the product you're purchasing
Contact info@bendgilliland.com if you believe the code should be valid

Free Trials and Promotional Memberships

90-Day Free Membership with Book Purchase (If Applicable)

If your book purchase includes a promotional membership to The Resonant Commons:

No payment is required during the promotional period
At the end of the free period, your membership will convert to a paid subscription at the rate stated in your offer (typically $14.95/month)
You must provide a payment method when activating the free membership
To avoid charges, cancel before the promotional period ends

Cancellation:

Log in to Administration > Manage Membership
Select Cancel Membership
Or email info@bendgilliland.com

Cancellation before the trial ends prevents any charge. Cancellation after conversion to paid membership follows our standard refund policy.

Taxes and Business Purchases

Sales Tax and VAT

RSM collects applicable sales tax, VAT, or other transaction taxes as required by law.

Tax amount depends on:

Your location (billing and/or shipping address)
Product type (physical goods, digital products, memberships, courses)
Local tax regulations

Your final total, including all taxes, is displayed at checkout.

Business and Tax-Exempt Purchases

If you are a business, educational institution, or tax-exempt organization:

For tax exemption, contact info@bendgilliland.com before placing your order
Provide a valid tax exemption certificate or documentation
We will review and apply the exemption if eligible

Tax exemptions cannot be applied retroactively. You must submit documentation before purchase.

Invoices for Business Purchases

If you need an invoice for accounting or reimbursement:

Email info@bendgilliland.com with your order number and business details
We will provide a formal invoice in PDF format
Invoices include itemized charges, taxes, payment method, and business information

Payment Method Security Tips

To protect your payment information:

Use secure networks: Avoid public or unsecured Wi-Fi when making purchases
Keep credentials private: Do not share account passwords or payment details
Monitor your statements: Review bank and card statements regularly for unauthorized charges
Use strong passwords: Protect your RSM account with a unique, strong password
Enable two-factor authentication if available for your account
Report suspicious activity immediately to info@bendgilliland.com and your financial institution

Contact and Support

For questions or issues related to payment methods, billing, charges, refunds, or subscription management:

Email: info@bendgilliland.com
Response time: Within 2 business days (typically sooner)

Please include:

Your order number or subscription details
A clear description of your question or issue
Payment method type (last 4 digits if relevant, never full card number)
Any error messages or screenshots

Changes to Payment Methods and Policies

RSM reserves the right to add, modify, or discontinue accepted payment methods at any time. We will notify active subscribers of significant changes that affect their recurring billing.

Updates to this page will be reflected in the "Last Updated" date at the top.

Resonant Structures Media llc is committed to secure, transparent, and reliable payment processing. Your trust matters to us.

Thank you for supporting our mission.

Last updated: August 25, 2026